Kathleen O Bnl

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Verified Reviewer
| map-marker Cleveland, Ohio

Y'all haven't sent me my order yet

I made a order from y'all may the 8th an I haven't received my order. I hired my x brother in law that's an attorney in Texas to investigate my order an y'all... If y'all scam me I hope God will have mercy on you You took my hard earn money. I'm on social security.please send me my order. Kathleen Owens 2955 treatment plant road Greenville miss, 38701
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Resolved
Secoilya D

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Verified Reviewer

Resolved: Do not properly handle complaints about faded jewelry

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Updated by user May 17, 2024

Company fixed the issue and I have been provided with product replacement.

Original review May 17, 2024
I bought a gold nameplate necklace from them about five months ago. The necklace was used normally and was removed to avoid getting wet, but it still faded pretty badly.

I reached out to customer service, and after three days their response was to send me a link on how to take care of jewelry. I have been taking care of the jewelry. My issue is with the quality over time. Their website states it will not fade and should last.

I do not find that to be true. They have done nothing substantive to help resolve the issue. Yes, it's beautiful when you first get it, but over time it definitely will fade and does not seem like real jewelry.

I'm disappointed because I've bought about five necklaces in total, earrings, and a bracelet, and yet there's nothing they can do about one necklace I have an issue with. I will not spend more money with this company unless my issue is properly resolved.
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Preferred solution: Price reduction

Jeannette B Bev

I refused to pay refundable $5.00 to talk to anyone. I already sent 2 statements that you all are sending my merchandise to wrong address.

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They haven't responded to any of my messages about the wrong shipping address. That means it will go to the wrong place, if you don't contact me and it is sent to the wrong place of residence then I want my money back.
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Loss:
$73

User's recommendation: Don’t order from Co that you can’t speak to.

Cassandra K Ian

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Verified Buyer

Product never arrived

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Dorado Fashion - Product never arrived
They had initially given me an estimated date of arrival for my purchase but then when the date came the item never showed. They are now avoiding answering any of my emails and the purchase was supposed to arrive 2 weeks ago.
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Loss:
$120
Cons:
  • Delivery
  • Service

Preferred solution: Deliver product or service ordered

User's recommendation: Purchase elsewhere

Cascade A

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Verified Reviewer

Did not get product

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I did not receive my product after a month of waiting I have emailed over n over cause thats all they allow you to do the number on the site does not work! I have asked for my money back over n over they arent hearing that they keep sending me emails like ok great sorry for you product we will remake it no no no I want my money back noww
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Loss:
$189
Cons:
  • Email you a run around no customer support they do what they want

Preferred solution: Full refund

User's recommendation: Not at alll run

Tiffany A Hdk

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Verified Reviewer

Exchange

Dorado Fashion - Exchange
Earrings to small I would like to exchange them, but nobody is answering. The phone and necklace is nice but the chain is very thin. I would just like somebody to call to exchange it. Nobody wants to answer the phone but theyre going to take your money really fast.
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Preferred solution: Exchange for a bigger size this did not look like what I thought in the picture

Jackie R Rrv
map-marker Bluefield, Virginia

Terrible communication, everything looks bad

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Dorado Fashion - Terrible communication, everything looks bad
Its not as advertised. I ordered a necklace with engraving on it. The engraving is all crooked. You can tell its cheaply made. No where does it say its 14kt gold plated. And thats what I ordered. All it reads is stainless steel. very cheap metal. Not even real silver. Also after I ordered, I was never able to log on and check my delivery status for about 2 weeks. I tried contacted support the first time they took a while to respond. The second time they didnt respond at all.in the photo you can see how the engraving is crooked.
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Loss:
$60
Cons:
  • No standards to their business obviously

Preferred solution: Full refund

User's recommendation: Just order somewhere else.

Trinidad G Fnl

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Verified Reviewer

Don’t answer and been 2 months with no statues of my item

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Havent received my order that I paid for 2 months ago Cant reach anybody and Im requesting a refund This place is a joke
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Loss:
$84

Preferred solution: Deliver product or service ordered

Hollie I

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Verified Buyer
|

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Verified Reviewer
| map-marker Orem, Utah

Status

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Dorado Fashion - Status
Needing to get answers about my order!! STILL havent heard back after a week & 1/2!!! How do I actually speak to a human? What is the customer service phone number? You have/have had my email, please respond!!!
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Loss:
$25
Pros:
  • Seemed like a good idea
Cons:
  • No response at all from company

Preferred solution: Deliver product or service ordered

User's recommendation: Good luck

Rondetta M

Didn't receive my product I PAID FOR!!

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Purchased my items from them in January, and it's now March and I still haven't received anything. You can not get in contact with anyone at all. I wish I had done more research. Very very very upset customer! Wish I could give negative stars
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Loss:
$70

Preferred solution: Full refund

User's recommendation: Buy Absolutely Nothing from this company.! SCAM!!!

Resolved
Verdi W

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Verified Buyer
|

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Verified Reviewer

Resolved: When will my orders ship?

Dorado Fashion - When will my orders ship?
Updated by user Dec 28, 2023

Company fixed the issue and I have been provided with apology. Nothing was offered

Original review Dec 13, 2023
No complaints I'm simply making an Inquiry. Please forward me shipping information for both ordersOrder #: D126**** Order #: D126**** When will My Orders ship please?
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Preferred solution: Deliver product or service ordered

Margaret C Igl

Not Trust worthy.

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I ordered name necklaces from Dorado for two of my granddauters and when I received them I like them and decided to order another neclace and earrings for myself. They sent me a Thank Your card with $25 off my next order but I have not been able to use it.

I also signed up for text and got 20% coupon for that, which hasn't worked either. Nothing works and no one has been able to help me despite my complaints. I texted them at first complaining and someone texted back that he was going to help and didn't text me back after that and it is over a week now

Finally I got an email from them asking me to do a review and I email back saying why would I do a review given the way I was treated and I received another email from them them apologizing and a coupon of $30 off my next order was in the email. Again it didn't work.

Why give all these coupons and gift cards that just do not work. They do not hold true to their word and has bad customer service.

You just do not treat your customers like that.

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Preferred solution: I wold like the fake coupons they give me to work.

User's recommendation: Do not let them lie to you. It is not worth your time. You deserve better from honest merchants.

Hollie I

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Verified Reviewer
| map-marker Broken Arrow, Oklahoma

No service

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Ordered products, have yet to receive them 2 weeks later. Although they have already taken my $$, I get NO response from anyone!!! There is NO phone number to call & speak with a live person! Still waiting for a resolution-something to take care of the issue!!
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User's recommendation: Don’t use them!!

Carolyn M Wra

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Verified Buyer
|

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Verified Reviewer

Not solid gold

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Dorado Fashion - Not solid gold
No phone number to actually talk to customer service! Not solid gold at all!! They give you the run around via text only. Cant get this resolved. Continue to not give address to return and you have only 10 days but wont give address. Scam
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Loss:
$472
Cons:
  • Not solid gold
  • No customer service to talk to

Preferred solution: Full refund

User's recommendation: Don’t buy if looking for 14 Kt gold

K W W
map-marker Eight Mile, Alabama

Name distorted

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Original review Nov 09, 2023

I ordered 4 name necklaces for gifts. They were delivered in a fair amount of time but one of the necklaces clearly did not look like the name I requested.

They had no phone number to contact them. They did respond very quickly to my emails, but did not seem interested in correcting the problem and re-making the necklace. After lots of back-and-forth, they told me they would give me a refund. I explained the problem was that I had 4 girls and couldnt give three of the four a gift so I needed it re-made correctly.

They gave me a discount code and told me to re-order it, and they would stay on top of it. I did exactly that, received the replacement, and it was made the exact same way.

I have sent them pictures and suggestions on how it could easily be corrected and really wanted to try to explain to someone via voice, but all you can do is talk to the same two names via email. This was such a disappointment.

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User's recommendation: Be wary

Savannah C Tze

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Verified Reviewer

Info on package delivery

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Hi , Ive been checking the status update to see when my package will be arriving and have yet to get a new update today and tried calling usps and they notified me your company hasnt released the item yet to them for them to ship to me and Ive purchased the item weeks ago for a birthday gift for someone whos birthday is the 27th and wanted to see when my item will be arriving at my home address listed !? Urgent assistance please
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Pros:
  • Nice looking items
Cons:
  • No accurate delivery date

Preferred solution: Deliver product or service ordered

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